Terms and conditions

TERMS AND CONDITIONS

Effective Date: 03 June 2026

1. Introduction

Welcome to Cosmic Infosys Nepal (“Company,” “we,” “our,” or “us”). These Terms and Conditions govern your use of our website, www.cosmicinfosysnepal.com, and the purchase of our products, including Smart Flow Water Bottles and related products and services.

By accessing our website or purchasing our products, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website.2. Company Information

Business Name: Cosmic Infosys Nepa

Website: www.cosmicinfosysnepal.com

Email: admin@cosmicinfosysnepal.com

Address: Basundhara, Kathmandu, Nepal

3. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age or have parental/guardian consent.
  • You have the legal capacity to enter into binding agreements.
  • All information you provide is accurate and complete.

4. Products and Services

Cosmic Infosys Nepal offers Smart Flow Water Bottles and related products intended to promote access to cleaner drinking water.

We strive to ensure that all product descriptions, specifications, pricing, and images displayed on our website are accurate. However, we do not warrant that product descriptions or other content are error-free, complete, or current.

We reserve the right to:

  • Modify product specifications without notice.
  • Discontinue products at any time.
  • Limit quantities available for purchase.
  • Refuse or cancel orders at our discretion.

5. Pricing and Payment

5.1 Pricing

All prices displayed on the website are in Nepalese Rupees (NPR) unless otherwise stated.

Prices may change without prior notice.

5.2 Payment

We accept payment methods made available through our website.

By submitting payment information, you represent that:

  • You are authorized to use the payment method.
  • The payment information provided is accurate.

5.3 Taxes

Applicable taxes, duties, and government charges may be added to your purchase where required by law.

6. Orders and Acceptance

Your order constitutes an offer to purchase products from us.

We reserve the right to:

  • Accept or reject any order.
  • Cancel orders due to pricing errors.
  • Cancel orders due to product unavailability.
  • Request additional verification before processing an order.

Order confirmation does not guarantee acceptance of an order.

7. Shipping and Delivery

We aim to process and deliver orders within reasonable timeframes.

However, delivery times are estimates only and may vary due to:

  • Courier delays
  • Weather conditions
  • Government restrictions
  • Supply chain disruptions
  • Other circumstances beyond our control

We are not liable for delays caused by third-party delivery services.

Risk of loss and ownership transfers to the customer upon delivery.

8. Returns and Refunds

Customers should inspect products immediately upon receipt.

Return requests must be submitted within the period specified in our Return Policy.

Refunds may be approved for:

  • Defective products
  • Damaged products
  • Incorrect products shipped

Refunds will not generally be issued for:

  • Customer misuse
  • Normal wear and tear
  • Products damaged after delivery

Approved refunds will be processed using the original payment method where feasible.

9. Product Use Disclaimer

Our Smart Flow Water Bottles are designed to assist users in accessing cleaner drinking water.

However:

  • Results may vary depending on water quality and environmental conditions.
  • We do not guarantee the elimination of all contaminants.
  • Users are responsible for ensuring that water sources are suitable for consumption.

The products should be used according to the instructions provided.

10. Intellectual Property Rights

All content on this website, including but not limited to:

  • Text
  • Graphics
  • Logos
  • Images
  • Videos
  • Product descriptions
  • Website design

is the property of Cosmic Infosys Nepal or its licensors and is protected by applicable intellectual property laws.

You may not:

  • Copy
  • Reproduce
  • Distribute
  • Modify
  • Sell
  • Republish

any content without prior written permission.

11. User Conduct

You agree not to:

  • Violate any applicable laws.
  • Submit false information.
  • Attempt unauthorized access to our systems.
  • Interfere with website operations.
  • Upload malicious software.
  • Engage in fraudulent activities.

Violation of these terms may result in immediate termination of access.

12. Third-Party Links

Our website may contain links to third-party websites.

We do not:

  • Control such websites.
  • Endorse their content.
  • Accept responsibility for their privacy practices or services.

Use of third-party websites is at your own risk.

13. Limitation of Liability

To the maximum extent permitted by law, Cosmic Infosys Nepal shall not be liable for:

  • Indirect damages
  • Incidental damages
  • Consequential damages
  • Loss of profits
  • Loss of data
  • Business interruption

arising from:

  • Use of the website
  • Inability to use the website
  • Product usage
  • Delayed deliveries
  • Technical issues

Our total liability shall not exceed the amount paid by the customer for the relevant product.

14. Disclaimer of Warranties

The website and products are provided on an “AS IS” and “AS AVAILABLE” basis.

We make no warranties, express or implied, including but not limited to:

  • Merchantability
  • Fitness for a particular purpose
  • Non-infringement
  • Continuous website availability

We do not guarantee that the website will be error-free or uninterrupted.

15. Indemnification

You agree to indemnify and hold harmless Cosmic Infosys Nepal, its directors, employees, affiliates, and representatives from any claims, damages, liabilities, costs, or expenses arising from:

  • Your use of the website
  • Violation of these Terms
  • Violation of any applicable law

16. Privacy

Your use of our website is also governed by our Privacy Policy.

By using the website, you consent to the collection and use of information in accordance with our Privacy Policy.

17. Force Majeure

We shall not be liable for any failure or delay in performance resulting from events beyond our reasonable control, including:

  • Natural disasters
  • Earthquakes
  • Floods
  • Pandemics
  • Government actions
  • Labor disputes
  • Internet outages
  • Transportation disruptions

18. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Nepal.

Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Kathmandu, Nepal.

19. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time.

Updated versions will be posted on this page with a revised effective date.

Continued use of the website after changes constitutes acceptance of the revised Terms.

20. Contact Information

If you have any questions regarding these Terms and Conditions, please contact:

Cosmic Infosys Nepal

Address: Basundhara, Kathmandu, Nepal

Email: admin@cosmicinfosysnepal.com

Website: www.cosmicinfosysnepal.com

Last Updated: 03 June 2026